Reduce RTOs and Increase Your Conversion Rates to the Moon
India’s leading and Professional, All-in-one customer confirmation calling solution provider for your e-commerce business.
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Losing money on RTOs and Returns?
Are you someone, whose getting a good number of orders but losing money on RTOs and Returns? Then You’re at the right place because we can help you reduce RTOs and Increasing Conversion rates.
COD Orders
Yes, RTOs won't exist if you get prepaid orders.
Incomplete Details
Orders with Incomplete or Wrong Addresses are more likely to return
Fake Delivery Attempts
Orders not delivering due to Fake Delivery attempt made by courier boys
Customer Insecurity
Customer not knowing about the product or brand causes RTO
Fake Orders
Fake orders or Orders with fake numbers can be the cause of RTOs
Trust Issues
Stores with less or no human touch are less likely to gain customer trust.
COD to Prepaid Conversion
Complete Customer Details
No Fake Deliveries
Eliminate Fake Orders
Gain Trust
Product Information
Get 500% More Value then What You Pay Us
We have given 500%-1000%+ returns on our client’s investments. i.e. you spend 1000 on calling gives you 5000 in return.
Our Services
Why you should verify COD orders ?
Cash on delivery (COD) is a great enabler for the e-commerce industry. It contributes to more than 50% of all e-commerce transactions. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is top priority for e-commerce players. Using Our COD confirmation service, you can ensure that your COD orders are legitimate before you ship them out.
ABANDONED CART RECOVERY
On average, 76% of people that visit your site and show an interest in your products will leave before completing a shopping cart payment due to various reasons.Convert them into paying customers with us.
Increase Conversion Rate with Abandoned Cart Recovery
On average, 76% of people that visit your site and show an interest in your products will leave before completing a shopping cart payment due to various reasons.Convert them into paying customers with us.
Increase Conversion Rate with Abandoned Cart Recovery
Abandoned cart customers are the warmest leads you could have for your business. They are people who have already gone through the awareness, consideration, and preference stages of their sales funnel and just need nudge to confirm their purchase.
Reduce RTOs with NDR Callings
E-commerce businesses are negatively affecting by growing number of returns and order cancellation by buyers. However, is it true every time? There is a bitter truth about e-commerce logistics that no one is talking about. Some buyers may genuinely dissatisfy with the product and returns the same, and also who cancels the order. However, what if one of the stakeholders of this supply chain is making fake delivery attempts?
Why do Abandoned Cart Recovery Calls ?
It doesn’t matter if you are in Retail, Travel, Insurance, Finance, Utilities or Telecoms, phone calls are the most effective cart recovery channel at your disposal. Not only do they achieve a good contact rate of over 65% (source Optilead), but they also regularly achieve conversion rates well over 20% – many times more than that of email, which rarely rises over 5%.
NDR CALLINGS
E-commerce businesses are negatively affecting by growing number of returns and order cancellation by buyers. However, is it true every time? There is a bitter truth about e-commerce logistics that no one is talking about. Some buyers may genuinely dissatisfy with the product and returns the same, and also who cancels the order. However, what if one of the stakeholders of this supply chain is making fake delivery attempts?
What is a fake delivery attempt?
Have you ever encountered “customer was not available to receive the shipment”?
It is highly possible that your customer was present at the given delivery address the whole day. However, no delivery representative has actually gone there to make a delivery of the shipment. What happens in such cases? Customers are highly frustrated and dissatisfied with you as a seller for not delivering the order on time.
This type of situations dents your brand image and not of the courier partner.
How we can save you from such fake delivery attempts?
When our NDR (Non-Delivery Reports) team receives the case of non-delivery in the first attempt, it gets in touch with the customer/consignee.
Our NDR team validates the reason given by the delivery person with the customer. If the reason given by the customer doesn’t match, team marks such cases as the fake delivery attempted or fake remarks given.
Our NDR team escalates the matter immediately to the delivery partner to make delivery reattempt. In this entire process, we keep you (the seller) in a loop to keep the transparency.
We identify the root cause of the issue and ensure product delivery.
You can save yourself from paying shipping charges twice and losing repeat business with a combination of technical and operational efficiency.
Questions & Answers
Cash on delivery (COD) is a great enabler for the e-commerce industry. It contributes to more than 50% of all e-commerce transactions. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is top priority for e-commerce players. Using Our COD confirmation service, you can ensure that your COD orders are legitimate before you ship them out.
It doesn’t matter if you are in Retail, Travel, Insurance, Finance, Utilities or Telecoms, phone calls are the most effective cart recovery channel at your disposal. Not only do they achieve a good contact rate over 65% (source Optilead), but they also regularly achieve conversion rates well over 20% – many times more than that of email, which rarely rises over 5%.
Have you ever encountered “customer was not available to receive the shipment”?
It is highly possible that your customer was present at the given delivery address the whole day. However, no delivery representative has actually gone there to make a delivery of the shipment. What happens in such cases? Customers are highly frustrated and dissatisfied with you as a seller for not delivering the order on time.
This type of situations dents your brand image and not of the courier partner.
When our NDR (Non-Delivery Reports) team receives the case of non-delivery in the first attempt, it gets in touch with the customer/consignee.
Our NDR team validates the reason given by the delivery person with the customer. If the reason given by the customer doesn’t match, team marks such cases as the fake delivery attempted or fake remarks given.
Our NDR team escalates the matter immediately to the delivery partner to make delivery reattempt. In this entire process, we keep you (the seller) in a loop to keep the transparency.
We identify the root cause of the issue and ensure product delivery.
You can save yourself from paying shipping charges twice and losing repeat business with a combination of technical and operational efficiency.
The human touch in customer service refers to the respect, flexibility and empathy with which customers want to be treated. Technology is efficient, but it often fails on all these subtle service fronts. UP TO 40% OF CUSTOMERS EXPLICITLY WANT ‘BETTER HUMAN SERVICE’.
And implicitly, this means they want that human touch threaded across their customer service experience. Why? Because humans act (and buy) based on emotions.
When customers reach out to businesses, the emotional awareness of the agent makes all the difference. Only a human can pick up on emotional cues and adjust their messages accordingly – upselling to an invested customer or calming an angry one.
If your customers have a good experience, they’ll associate your business with positive emotion, promoting trust. A bad or emotionless experience, meanwhile, does the opposite.
Trust helps businesses cultivate customer loyalty, and forms a cornerstone of a great customer experience. Without trust, you won’t be needing a customer support team for long.
Hardik Jain
Owner
CommonDeals
Ripal Khatri
Owner
Pandaron
Starter
- COD Confirmation - ₹8/Call
- Abandoned Cart Recovery - ₹8/Call
- NDR Calls - ₹15/Call
Advance
- COD Confirmation - ₹7/Call
- Abandoned Cart Recovery - ₹7/Call
- NDR Calls - ₹14/Call
Premium
- COD Confirmation - ₹6/Call
- Abandoned Cart Recovery - ₹6/Call
- NDR Calls - ₹13/Call
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